Privacy Policy

Controller

The controller responsible for the processing of personal data on this website is:

CTMLK
Sarina Lauk
c/o POSTFLEX PFX-722-256
Emsdettener Straße 10
48268 Greven
Deutschland

2. Hosting and Content Delivery Network

This website is hosted by IONOS. In addition, we use IONOS's Content Delivery Network (CDN) to provide our website quickly and securely.

When you access our website, technical connection data may be processed, including in particular your IP address, the date and time of access, the content accessed, browser type, operating system and other technical information.

Where processing is necessary for the provision of the website, it is carried out on the basis of Art. 6(1)(b) GDPR and, in all other respects, on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure, stable and efficient provision of our website.

3. WooCommerce and Orders

We use WooCommerce for our online shop.

When you place an order, we process the data required to fulfil your order. This may include, in particular:

e-mail adress
Country
PlayStation-Network-Name (PSN-Name),
service ordered and selected option,
price and payment status,
order and transaction data, and
date and time of the order.

This data is processed for the performance of the contract concluded with you on the basis of Art. 6(1)(b) GDPR.

Where we are legally required to retain certain order and transaction data under tax or commercial law, such processing is carried out on the basis of Art. 6(1)(c) GDPR

4. PlayStation-Network-Name and Priority Queue

When purchasing Priority Queue access, the PlayStation Network name provided during the ordering process is processed.

The PSN name is required to assign the purchased Priority Queue access to the correct player and activate it for the applicable period.

Processing is carried out for the performance of the contract pursuant to Art. 6(1)(b) GDPR.

If you purchase Priority Queue access for another person, please provide the PSN name of the intended recipient.

5. Automated Processing and Activation

Following a successful order, certain order information is automatically transmitted to our technical system so that the purchased Priority Queue access can be activated.

The following data in particular may be processed:

PSN-Name,
order or transaction ID,
product and option information,
purchased access period,
processing timestamps, and
start and end of the Priority Queue access period.

Processing is carried out for the automated provision of the purchased service on the basis of Art. 6(1)(b) GDPR.

6. Hosting of the Technical System by netcup

The technical system used to process and activate Priority Queue access is operated on a virtual server provided by:

netcup GmbH
Emmy-Noether-Straße 10
76131 Karlsruhe
Deutschland

The information required to provide the purchased service is processed on this server. In addition, technical connection and log data may be processed where necessary to ensure the secure and reliable operation of the system.

Processing for the performance of the contract is carried out on the basis of Art. 6(1)(b) GDPR. Security-related processing is carried out on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure and reliable operation of our technical infrastructure.

7. PayPal

For payments via PayPal, we use WooCommerce PayPal Payments. If you select PayPal as your payment method, the data required to process the payment is transmitted to PayPal or processed directly by PayPal.

This may include, in particular, payment, transaction, order and contact data as well as technical data.

Where processing is necessary to carry out the payment, it is performed on the basis of Art. 6(1)(b) GDPR. PayPal also processes certain data under its own responsibility as a data controller.

8. Card Payments via WooPayments

We use WooPayments for credit and debit card payments. If you select this payment method, the data required to process the payment is processed and transmitted to the payment service providers involved in processing the payment.

This may include, in particular, payment information, transaction data, order information and technical data.

Processing is carried out for the purpose of processing the payment and therefore for the performance of the contract pursuant to Art. 6(1)(b) GDPR.

9. WP Statistics

We use WP Statistics on this website to obtain statistical information about the use of our website.

WP Statistics is configured in a privacy-friendly manner. IP addresses are anonymised and additionally hashed. As a result, a complete IP address is not permanently stored in the statistics database.

The statistical information obtained helps us understand how our website is used and improve its content and technical provision.

Processing is carried out on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the statistical analysis and optimisation of our website.

10. Cookies and Consent-Management

Our website uses technically necessary cookies and comparable technologies where these are required for the operation of the website and online shop.

We use Complianz to manage consent and cookie settings. The consent management system allows visitors to manage their privacy settings and, where applicable, subsequently change or withdraw consent they have previously given.

Where cookies or comparable technologies are strictly necessary for technical purposes, they are used in accordance with the applicable legal provisions. Where consent is required, processing only takes place after consent has been given, on the basis of Art. 6(1)(a) GDPR. Consent may be withdrawn at any time with effect for the future.

11. Website Security

We take technical and organisational measures to protect our website and the data processed through it against loss, manipulation and unauthorised access.

In this context, security-related technical data and log data may be processed. Where such processing is not already necessary for the provision of the website, it is carried out on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the security of our website and technical systems.

12. Retention Period

We store personal data only for as long as necessary for the respective processing purpose.

Where statutory retention obligations apply, in particular under tax or commercial law, the relevant data will be stored for the legally prescribed period.

Once the respective purpose no longer applies and any statutory retention periods have expired, the data will be deleted unless another legal basis permits its continued storage.

13. Your Rights

Subject to the applicable legal requirements, you have, in particular, the following rights:

the right of access pursuant to Art. 15 GDPR,
the right to rectification pursuant to Art. 16 GDPR,
the right to erasure pursuant to Art. 17 GDPR,
the right to restriction of processing pursuant to Art. 18 GDPR,
the right to data portability pursuant to Art. 20 GDPR, and
the right to object pursuant to Art. 21 GDPR.

Where processing is based on your consent, you may withdraw your consent at any time with effect for the future pursuant to Art. 7(3) GDPR.

14. Right to Lodge a Complaint

Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes the GDPR.

15. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy if our website, the services we use, our technical systems or applicable legal requirements change.

16. Online-Widerrufsfunktion

We provide an electronic withdrawal function on our website. If you use this function, we process the data you enter, in particular your first name, last name, order number, email address and – if provided voluntarily – your PlayStation Name.

The data is processed for the purpose of receiving, identifying, processing and confirming your withdrawal.

The legal basis for this processing is Art. 6(1)(c) GDPR in conjunction with our legal obligations relating to the exercise of the right of withdrawal.

The data processed in connection with a withdrawal will only be stored for as long as necessary to process the withdrawal and to comply with statutory retention and documentation obligations.

The data will not be used for advertising purposes.

Last updated: September 2026